Potential Savings is a setting that determines if Substly should calculate and present potential savings for a specific service, and can be disabled from service settings.

The calculation is based on usage (unused services) in relation to cost. This means that if there are unused accounts, potential savings will suggested relative to the number of unused accounts.

Adoption rate presents the rate at which the service is adopted among users that have sanctioned access. This means that if, for example, four users have access but only two are actively using the service, adoption rate will show as 50%.

If you find yourself in the Usage > Users tab, adoption rate refers to the average rate of adoption among a single user's services.

The unsanctioned status reveals users that have tracked usage within a service, that hasn't been sanctioned by the organization, IT, or from the Substly admin.

Services are by default set to unmanaged in the service settings, meaning that Substly determines the connections between users and services and that any tracked usage in services that have been added to your service library is deemed sanctioned. On the other hand, tracked usage in services that are not added to your library is deemed unsanctioned, and is determined to be shadow-IT (found in the Usage tabs) unless you decide to add or ignore the service.

If, however, you set the service setting to managed, you yourself can manually determine who has access to a service. This means that any users that haven't been manually added to the service, but have logged usage in it, will instead be deemed unsanctioned.

The unused status reveals users that haven't been active in the service for the past 43 days, set as default. This can be changed in service settings.

If you have a service or application that is installed locally rather than accessed through the browser, the setting Service type is found in service settings and allows you to determine whether the application is web-based or local. When set to local, Substly will not attempt to track usage, and will thus not determine unused status for users of the service.

The usage rate metric determines how often the service is used. In the tab Usage > Services, usage rate for a service is among all your users. However, for individuals users, usage rate only refers to their usage.

Status determines whether the service is approved and in your service library, expressed as Added to Substly, or if the service unapproved and not currently in your library, shown as Shadow IT detected.

The source of usage reveals whether the tracked usage has been logged from SSO-based logins (identified from your AD), or if logged from the Substly extension.